Frequently Asked Questions

Q: What is entailed in the auto transport process?

You must fill out and submit the required forms with your deposit to Shipping Companies in California. As soon as that is received your vehicle is scheduled according to the dates on your shipping order.

Your vehicle will be assigned a transport unit and a driver. Either the driver or terminal personnel will call to schedule the time and date to get your vehicle.

At the time of your vehicles pick up, the driver will give the vehicle a detailed inspection and note the results on what is called the Bill of Lading.

Both you and the drive then sign this form and you receive a copy. Then you sit back and relax.

When the delivery’s well underway, the driver will contact you to schedule an approximate time for delivery. The same Bill of Lading will be presented upon delivery of your vehicle and you will re-inspect the car. Our transporters take every precaution to deliver your vehicle without incident; however, if damage should occur, you must report this damage at the time of delivery by noting any damages on the Bill of Lading. Do not overlook having the driver sign this document and signing it yourself. Insurance companies will not cover damages that are not noted on the Bill of Lading at time of delivery.

Q: Is my vehicle insured?

All shipping carriers are insured under state and federal guidelines, so, yes, your vehicle is insured. The driver inspects your vehicle at pick-up and again when he delivers it to you. Damages are rare but it is your responsibility to inspect for damages that may have occurred in route. Write down any damage on the Bill of Lading and be sure that the driver’s signs upon delivery. The insurance company will not process undocumented claims.

Q: What is the difference between an open and an enclosed carrier?

Open transports are most often seen on the roads, transporting cars to and from dealerships. Shipment is generally standard although carriers can vary in size. Vehicles in open carriers open to the weather and road conditions. Enclosed transports are another option and they also vary in size and capacity. The difference is that the enclosed carrier’s vehicles are not exposed to the elements such as the weather and road elements. We strongly recommend that custom and antique/classic cars be sent on the enclosed transport units. The enclosed transport costs are a bit more than open carrier method.

Q: What kind of auto transporter will move my vehicle?

Multiple vehicle transporters are used but the same type that transports new vehicles to dealerships is the most affordable and the most often used.

Q: What is a Condition Report?

The Condition Report records the shape of your vehicle at the time the driver takes custody of it. The condition of the vehicle information is recorded on the Bill of Lading under the heading, Condition Report. Before the driver loads your vehicle he must check over your vehicle and fill out the Condition Report where he may record any mars, scratches, dents, or other damage on the vehicle at the time of pick up. You, as the Shipper or your authorized agent, must agree with those notations and sign that you are in agreement with them. The Shipper, you, receives a copy of this Condition Report before the vehicle leaves the point of origin. Claims of damage at destination are compared with this Condition Report.

Q: Do I have to be present when my vehicle is picked up and delivered?

Yes. You or someone appointed by you must be present at both the pickup and delivery of the vehicle to handle the auto transporting processes and documents.

Q: How long will it take to pick up and deliver my vehicle?

Deliveries take about 7 to 14 days for shipping coast-to-coast and take less time for shorter distances, usually from 1 to 7 days. Of course, traffic, weather, breakdowns, seasonal fluctuations, and other unforeseen events may interfere with the vehicle’s shipment and delays may result. Therefore, pickup and delivery dates are necessarily estimates and not guarantees. If origination or destination locations are in sparsely populated locations, you can meet the driver in a nearby larger town or city to facilitate shipping.

Q: Where will my vehicle be picked up and delivered?

Picked up and delivery will always be as close to your residence as possible. Sometimes municipal regulations will not allow large transporters to deliver directly to your residence. If that occurs, an alternate site will be selected, a large parking lot, like a shopping mall.

Q: How do I prepare my vehicle for transport?

Follow these steps to secure your vehicle for shipping:

Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors. Lower or remove the antenna, if possible.

Repair or seal tears or open seams on convertible tops to prevent wind from causing further damage.

Check that the radiator has an adequate level of fresh anti-freeze to protect against freezing temperatures.

Double-check that the battery is secure, not leaking, and that the fluid levels are low enough to accommodate expansion.

Leave only about a 1/4 tank of fuel in the vehicle, since full tanks weight more and therefore cost more to transport. Deactivate anti-theft devices.

Q: Can I store items in my trunk?

Shipping Companies in California does not allow storing personal items in the vehicle and carrier insurance will not cover such items. If you choose to leave items in your vehicle, loss of or damage to such items is at your own risk. You may put up to 100 pounds of personal items in the trunk of your vehicle. ABSOLUTELY NO firearms, hazardous materials, illegal substances or contraband are permitted in the vehicle. Vehicle shipping and car transport companies are not insured for household goods, and it is against the law for them to transport anything except your vehicle. The vehicle shipping and car transport truck is subject to inspection by the DOT (Department of Transportation) and the Police at every state line and can be fined up to $10,000 if caught carrying household goods. In addition the car is subject to impoundment and all fines and expenses are passed along to the owner of the vehicle.

Q: What is a Bill of Lading or Freight Bill?

Consider The Bill of Lading or Freight Bill as the receipt for your vehicle. The Bill of Lading is the Contract of Carriage between you, the shipper, and the Carrier, the company. The Driver will give you the Bill of Lading at the time the vehicle is picked up. The Bill of Lading is important document and must be signed by the driver and by you or your agent. It shows the name of the Shipper, the origination contact, the location, and where it is delivering, plus all pertinent telephone numbers. Read over the Bill of Lading making sure that the place of delivery is shown correctly and that the Bill of Lading contains the name, address, and telephone number where the Shipper or authorized agent can be notified of problems and possible delays while the vehicle is in transit. The Bill of Lading should also have the name, address, and telephone number of the Carrier. Legally, the Carrier must present a Bill of Lading and give you a copy before your vehicle leaves the point of origin. Look closely at your copy of the Bill of Lading and read all the conditions on the front and back of the form carefully. Be especially alert to that portion of the Bill of Lading which explains the liability of the Carrier for loss or damage to vehicles during transit.

Q: How do I pay for vehicle transporting?

A set minimal deposit is required for each vehicle to be transported. The remaining amount is COD (Cash on Delivery) upon delivery of your vehicle. Transport drivers will only accept cash or certified funds made out to them for all COD’s.

Q: Why ship though Car Transporting Companies?

Shipping Companies in California knows the shipping business. And we know that one of the main aggravations of relocation is shipping vehicles. It only makes sense to choose a shipping carrier to transport you auto rather than driving all the way to your destination. Below are some reasons why shipping with Shipping Companies in California is preferred over driving your vehicle.

Q: Choosing the Shipping Companies in California

transport provider.

Choose quality over price. The lowest priced quote do not automatically mean that the shipper gives the worst of service neither does the highest bid mean the best service.

Peruse customer reviews, experience, registrations and BBB (Better Business Bureau) accreditation.

Find a shipper with a reputation for reliability.

Look for a shipper who can handle all matter of logistics.

Expect to find polite drivers and inspectors and a qualified team.

You will find that Shipping Companies in California is the best choice for shipping your car. Why?

Shipping Companies in California is trusted worldwide.

Shipping Companies in California handles complex logistics and with experience and expertise.

Shipping Companies in California considers timing and know-how. Delivery schedules are handled skilfully.

Reasonable, polite drivers and inspectors all come together to give you the best transport service in the business.

Shipping Companies in California delivers safely, every time, on time.